Posted Date : January 20,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-52502
Government Authority located in Arkansas; USA based organization looking for expert vendor for unified communications system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide unified communications system
- System design and configuration
- Testing and implementation
- Procurement and installation of any necessary hardware, software, or licenses
- Discovery and porting of existing external numbers
- Training of administrative personnel and end-users
- Documentation of system configuration and administrative procedures
- Required features:
- Geographically diverse, cloud-based hosting of system and local/toll-free numbers
- Supports interconnectivity and transferability with cell phones, desk phones, and softphones
- Customizable queues, text-to-speech menus, and call routing
- Searchable directory of all contacts with presence/status indicators (Available/Busy/Offline/etc)
- Web management administrative console
- Customizable caller ID
- Voicemail with email notifications
- Customizable and schedulable reports and analytics (Agents/Queues/Numbers/Customers/etc)
- Call history, hold/park, forwarding, and cold/warm transfer
- E911 Compliant
- Optional features:
- API integration
- AD/Google integration
- SMS and MMS texting
- Video Chat
- Favorite contacts and/or speed dial
- Integration with user calendar/schedule
- Speech-to-text IVR and call transcription
- Automated or manual call recording
- Spam detection or call filter
- Holiday scheduling and routing
- Virtual faxing
- Call quality monitoring.
(2) All the questions must be submitted no later than January 26, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 16,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-52502
Government Authority located in Arkansas; USA based organization looking for expert vendor for unified communications system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide unified communications system
- System design and configuration
- Testing and implementation
- Procurement and installation of any necessary hardware, software, or licenses
- Discovery and porting of existing external numbers
- Training of administrative personnel and end-users
- Documentation of system configuration and administrative procedures
- Required features:
- Geographically diverse, cloud-based hosting of system and local/toll-free numbers
- Supports interconnectivity and transferability with cell phones, desk phones, and softphones
- Customizable queues, text-to-speech menus, and call routing
- Searchable directory of all contacts with presence/status indicators (Available/Busy/Offline/etc)
- Web management administrative console
- Customizable caller ID
- Voicemail with email notifications
- Customizable and schedulable reports and analytics (Agents/Queues/Numbers/Customers/etc)
- Call history, hold/park, forwarding, and cold/warm transfer
- E911 Compliant
- Optional features:
- API integration
- AD/Google integration
- SMS and MMS texting
- Video Chat
- Favorite contacts and/or speed dial
- Integration with user calendar/schedule
- Speech-to-text IVR and call transcription
- Automated or manual call recording
- Spam detection or call filter
- Holiday scheduling and routing
- Virtual faxing
- Call quality monitoring.
(2) All the questions must be submitted no later than January 26, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 16,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$