(1) Vendor needs to provide screening and intake systems business process improvement analysis service to the government authority located in Arkansas. – Consultant to conduct a business process improvement analysis of our screening and intake systems from all points of applicant entry through screening and intake to identify opportunities to increase efficiency, accuracy and consistency and improve applicant experience.– We anticipate that the analysis may include interviewing staff and stakeholders and reviewing our systems, technologies, and data regarding call volumes, talk and hold times, and time from initial call to case acceptance or rejection.• Review and document current screening, intake, transfer, and case acceptance or rejection processes.• Evaluate the efficiency and effectiveness of each process.• Identify areas of improvement for an efficient and effective flow of applicants from screening and intake to case acceptance or rejection.• Create a final report that includes a review and evaluation of agency current screening, intake, transfer and client acceptance processes.• This report should include areas of improvement and opportunities to transform the screening and intake systems to make them more efficient and effective.– It should provide detailed suggestions to improve agency intake and transfer processes, including new call flow diagram, workflows, staffing levels, and a plan to implement said improvements.
↧