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TRANS-2018 - USA (Arkansas) - Remote Transcription Services - Deadline April 12,2022

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Posted Date : March 21,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : TRANS-2018
Government Authority located in Arkansas; USA based organization looking for expert vendor for remote transcription services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide remote transcription services for students who are deaf and hard of hearing. Services from the awarded vendor will include providing the proper equipment, transcription, and quality customer support
- Classroom Remote Transcription and/or CART (Communication Access Real-Time Translation) services for up to 20 deaf and hard of hearing students, provided at varying times between 8:00 am and 10:00 pm, Central Time. Services
are to be provided between Monday and Friday, with the option of Saturday for special events.
- Equipment should be provided by the contractor. This is to include a wireless microphone and either a laptop or tablet capable of utilizing UCA’s wireless network.
- The minimum session length is 1.5 hour.
- Vendor will provide Student Training per semester on an as needed basis as well as Staff Training and Technical Support and real time troubleshooting services.
- Vendor will provide an Information Technology Department consultation.
- Vendor will provide Team Transcription availability
- Vendor will give 48 Hour Notification of unfilled Service Needs
- Vendor will provide real time troubleshooting services to staff and students
- Vendor will be capable of providing TypeWell (certified or qualified) Transcribers and CART (Communication Access Real-time Translation) as needed for foreign language classes. These are to include: Spanish, French, German
- The cost for providing that transcript must be included with the per hour charge for transcription services.
- Vendor must identify their billing and cancellation policy regarding individual scheduled services (e.g. 24 hours’ cancellation notice will result in no billed session).
- Vendor must advise their minimum/maximum response time as part of their bid response.
- Vendors should indicate the extent to which they can provide the following services: Typewell Transcribers (certified or qualified) and CART (Communication Access Real-time Translation).
- Output in basic text files is acceptable.
- Changes to the initial schedule will need to be provided within 48 hours before the services are needed.
- Transcript standard turnaround time is one week but please quote for a 48-hour turnaround time.
- need roughly 2,288 hours of transcriptions per year.
- must have the option to increase usage at any time.
(2) All the questions must be submitted no later than March 25, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: April 12,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$

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