Posted Date : February 01,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-40483
Government Authority located in Arkansas; USA based organization looking for expert vendor for case management software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide case management software utilized by ARS is an Internet-based, Software-as-a-Service (SaaS) system. This CMS houses the records and case progression of individuals participating in programs, such as Vocational Rehabilitation (VR), administered by ARS. The current CMS was configured to adhere to Federal and State policies and procedures. The platform was implemented with the technology approach (internal communication protocols, web-based browsers, database operations) that were considered “best practices” at the time of the implementation (2007-2010). The current CMS has had several updates during its service life. These updates accommodated requirements of the Federal Rehabilitation Services Administration (RSA). As a result of program requirements that continue to evolve, a new CMS is needed.
- HOSTING: -
A. Prospective Contractors shall propose a Contractor hosted solution. Contractors proposing a Software as a Service (SaaS) solution will be considered under the Contractor Hosted model.
B. All servers and data associated with the Arkansas instance of the Contractor Hosted Solution must reside in the continental United States.
C. The State prefers the proposed system be hosted on a private cloud or a virtual private cloud. For the purposes of this RFP, a private cloud is either a single-tenant environment where the hardware, storage, and network are dedicated to the State; or a virtual private cloud, a multi-tenant environment with network isolation and private subnets. Contractors may propose other types of cloud in their proposal, but preferential scoring will be given for private or virtual private cloud.
D. The system must be FedRamp compliant.
E. Contractor shall perform all work on the proposed system from within the continental United States of America. The system must not be accessed from outside of the U.S.
F. The Contractor shall be responsible for the acquisition and operation of all hardware, software, and network support related to the hosting services being provided.
G. The Contractor shall develop and implement the system and all dependent hosted hardware in such a manner that allows for direct network communications with the Contractor’s system and the exchange of data via approved industry standard protocols for interfacing with other State of Arkansas systems as deemed necessary.
H. The Contractor shall provision all environments including, at minimum, the following:
• Development
• Testing
• Production
- SYSTEM ACCESS
A. The Contractor shall provide user access to the system through a secure, web-based portal.
B. The system must provide a user-friendly administrative interface with automated workflows for common functions (referrals, applications, eligibilities, plans, performance-data collection, reports, etc.).
C. The system should stress consistency across all the different modules so that the business process is easy to learn and understand.
D. The system must be browser and operating system neutral for all user types.
E. The system must function accurately on common modern browsers including, but not limited to, Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.
- For more information describe in document.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 26,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-40483
Government Authority located in Arkansas; USA based organization looking for expert vendor for case management software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide case management software utilized by ARS is an Internet-based, Software-as-a-Service (SaaS) system. This CMS houses the records and case progression of individuals participating in programs, such as Vocational Rehabilitation (VR), administered by ARS. The current CMS was configured to adhere to Federal and State policies and procedures. The platform was implemented with the technology approach (internal communication protocols, web-based browsers, database operations) that were considered “best practices” at the time of the implementation (2007-2010). The current CMS has had several updates during its service life. These updates accommodated requirements of the Federal Rehabilitation Services Administration (RSA). As a result of program requirements that continue to evolve, a new CMS is needed.
- HOSTING: -
A. Prospective Contractors shall propose a Contractor hosted solution. Contractors proposing a Software as a Service (SaaS) solution will be considered under the Contractor Hosted model.
B. All servers and data associated with the Arkansas instance of the Contractor Hosted Solution must reside in the continental United States.
C. The State prefers the proposed system be hosted on a private cloud or a virtual private cloud. For the purposes of this RFP, a private cloud is either a single-tenant environment where the hardware, storage, and network are dedicated to the State; or a virtual private cloud, a multi-tenant environment with network isolation and private subnets. Contractors may propose other types of cloud in their proposal, but preferential scoring will be given for private or virtual private cloud.
D. The system must be FedRamp compliant.
E. Contractor shall perform all work on the proposed system from within the continental United States of America. The system must not be accessed from outside of the U.S.
F. The Contractor shall be responsible for the acquisition and operation of all hardware, software, and network support related to the hosting services being provided.
G. The Contractor shall develop and implement the system and all dependent hosted hardware in such a manner that allows for direct network communications with the Contractor’s system and the exchange of data via approved industry standard protocols for interfacing with other State of Arkansas systems as deemed necessary.
H. The Contractor shall provision all environments including, at minimum, the following:
• Development
• Testing
• Production
- SYSTEM ACCESS
A. The Contractor shall provide user access to the system through a secure, web-based portal.
B. The system must provide a user-friendly administrative interface with automated workflows for common functions (referrals, applications, eligibilities, plans, performance-data collection, reports, etc.).
C. The system should stress consistency across all the different modules so that the business process is easy to learn and understand.
D. The system must be browser and operating system neutral for all user types.
E. The system must function accurately on common modern browsers including, but not limited to, Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.
- For more information describe in document.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 26,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$