Posted Date : September 01,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-36643
Government Authority located in Arkansas; USA based organization looking for expert vendor for voice over IP phone and fax solution.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide voice over IP phone and fax solution
- The vendor will work closely with the Information Systems department during the installation of the VoIP solution. The vendor will train Information Systems staff to handle routine network configuration related to VoIP. The vendor will also train the Information Systems staff in phone and system programming and configuration,
- The vendor will hold sessions for the phone users in each building to train them to use the system’s standard features,
- System implementation will be scheduled such that users are interrupted as little as possible. This may require work to be done evenings and/or weekends. The vendor will work with Information Systems and city departments to schedule changeovers,
- The vendor will be responsible for removing any existing equipment taken for trade-in,
- Information Systems will be responsible for running any additional cables. However, if a large number of new cable runs are necessary, this should be specified in the proposal,
- The system shall provide individual voice mail for all extensions,
- Voice mail shall allow departmental message taking as well as individual. That is, if an incoming call on a line goes unanswered, the voice mail shall pick up with a general departmental message rather than an individual specific message. Departmental mailboxes should be accessible by more than a single individual,
- The system shall be capable of supporting at least 400 extensions and 70 voice lines without further upgrades, and shall be upgradeable to support more,
- The system shall be capable of one-way group paging through phone sets,
- The system shall be capable of providing auto attendant, with different menus available for different lines, or a single menu available for multiple lines,
- All phones shall have the ability to transfer a call from one extension to another,
- The system shall have the ability to log all incoming and outgoing calls. This should include the ability to run queries and reports on the logs,
- The fax solution should also have the ability to log incoming and outgoing faxes and run reporting,
- The phone sets shall be able to interact with the desktop to display incoming call information and dial from a stored directory (preferably within Microsoft Outlook). However, a computer shall not be necessary to use typical standard phone features,
- Programming of the system and phone sets shall be centralized through an intuitive user interface, preferably within a web browser,
- The system shall be able to record phone calls, preferably with the user intervention.
[C] Eligibility:
Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: September 23,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-36643
Government Authority located in Arkansas; USA based organization looking for expert vendor for voice over IP phone and fax solution.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide voice over IP phone and fax solution
- The vendor will work closely with the Information Systems department during the installation of the VoIP solution. The vendor will train Information Systems staff to handle routine network configuration related to VoIP. The vendor will also train the Information Systems staff in phone and system programming and configuration,
- The vendor will hold sessions for the phone users in each building to train them to use the system’s standard features,
- System implementation will be scheduled such that users are interrupted as little as possible. This may require work to be done evenings and/or weekends. The vendor will work with Information Systems and city departments to schedule changeovers,
- The vendor will be responsible for removing any existing equipment taken for trade-in,
- Information Systems will be responsible for running any additional cables. However, if a large number of new cable runs are necessary, this should be specified in the proposal,
- The system shall provide individual voice mail for all extensions,
- Voice mail shall allow departmental message taking as well as individual. That is, if an incoming call on a line goes unanswered, the voice mail shall pick up with a general departmental message rather than an individual specific message. Departmental mailboxes should be accessible by more than a single individual,
- The system shall be capable of supporting at least 400 extensions and 70 voice lines without further upgrades, and shall be upgradeable to support more,
- The system shall be capable of one-way group paging through phone sets,
- The system shall be capable of providing auto attendant, with different menus available for different lines, or a single menu available for multiple lines,
- All phones shall have the ability to transfer a call from one extension to another,
- The system shall have the ability to log all incoming and outgoing calls. This should include the ability to run queries and reports on the logs,
- The fax solution should also have the ability to log incoming and outgoing faxes and run reporting,
- The phone sets shall be able to interact with the desktop to display incoming call information and dial from a stored directory (preferably within Microsoft Outlook). However, a computer shall not be necessary to use typical standard phone features,
- Programming of the system and phone sets shall be centralized through an intuitive user interface, preferably within a web browser,
- The system shall be able to record phone calls, preferably with the user intervention.
[C] Eligibility:
Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: September 23,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$