Vendor needs to provide enterprise resource planning (ERP) consultant services.– Assist with maximum utilization of the system.– Provide maintenance to the active system environments, including support and testing on updates and patches, as required.– Assist with system audits, as required.– Function as the liaison between Microsoft corporation and the airport.– Provide integration support between different software platforms.– Ability for Airport staff to submit new tickets and view the status of existing tickets.– Automatic email notifications for ticket creation, status updates, and resolution.– Categorization and prioritization of issues (e.g., critical, high, medium, low).– Comment and attachment capabilities for both parties to document progress.– Reporting features to view open, closed, and pending tickets.
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