(1) Vendor needs to provide information technologies support and consulting services to the government authority located in Arkansas.– Provide secure and effective integrated voice and data management systems to support the agency.– Currently utilizes multiple servers, including virtual machines; connectivity and security components, including switches, firewalls, routers, and uninterruptable power supplies. these components interface with voice and data systems– This includes network, server, workstation, and UPS– Software installations per server, department grouping.– Creating a network map– Assess efficiency, life expectancy, capacity, speed, and current processes and deficiencies– Software support and contract information from third party vendors– Complete documentation from site survey to support the environments– Complete installation of contractor’s system support and monitoring software for future remote use and diagnosis– Support onsite backup and replication to cloud storage.– Provide on–site helpdesk technicians when requested by the IT director.– On site and cloud backups.(2) All the questions must be submitted no later than October 16, 2024
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