(1) Vendor needs to provide information support services to the government authority located in Little Rock, AR.– Application Maintenance and Operations for approximately seventy applications, databases, interfaces, batch processes, webservices and dashboards.– General database administration 1) database environments for databases supporting all ISS applications and 2) approximately ten database instances for non–ISS application databasesApplication enhancements and development to increase efficiency and effectiveness for the supported programs.– Application Security Testing, Code Scans, Threat Detection, and Remediation– Patching services for Microsoft personal computer hardware and software via MECM, InTune, ManageEngine and PDQ for approximately eight thousand endpoints– Patching services for Microsoft server software and operating systems for approximately four hundred virtual servers.– Software packaging and distribution via MECM, InTune, ManageEngine and PDQ.– Training for employees and Program Providers for New Applications and Enhancements– Management of the Enterprise Data Warehouse technology platform currently in place and related BI solution development– Provision of resources with specialized skills required to address specific needs ranging from staff augmentation to developing new applications on emerging technology.(2) All the questions must be submitted no later than July 1, 2024.(3) The contract period will be for three years.
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