(1) Vendor needs to provide an electronic payment process provider to assist in the collection of several different types of transactions to the government authority located in Hot Springs, AR. – The provider would collect information for a variety of different types of payments and the information collected for each payment type would vary.– The information would be remitted electronically to the agency through an interface with our current ERP system which is New World Systems Technologies.– Payments would be deposited into the bank account in a timely manner.– Utilities payments – the agency provides water, wastewater, sanitation, and stormwater services to its residents.– The annual revenue from these sources is in excess of $25 million– Business License payments – businesses register to operate in the agency and those customers pay a feeassociated with the license– Alcohol Tax payments – businesses that sell mixed drinks in their operations are required to file a report monthly and pay the taxes on the amount of sales– Building Permit and Inspection Fees – customers who apply for various building permits and inspections are charged fees for those transactions– Animal Services Fees and Licenses – customers pay for animal adoptions, licenses, vaccinations, etc.– Registration and Various Fees for Parks Facilities– Fares to Ride Intracity Transit Buses– Various Fees from the Police Department – fees for police reports, etc.– Solid Waste Fees– The agency has 20–25 points of sale and will also be receiving credit and debit card payments via the internet and interactive voice response.– The successful bidder will work with the agency to create a direct integration with the current ERP system, designated by the agency and its current ERP system vendor so that payments will be uploaded into the system to include real–time posting to customer accounts in the Utility Billing system.– The successful Respondent will provide a comprehensive plan for processing of credit and debit cards that will include equipment needs, processing procedures, funds availability, accounting, cost, security, authorization, settlement processes, and an implementation plan for point of sale, internet, and for coordination with our current processor of IVR transactions.(2) All the questions must be submitted no later than June 17, 2024.
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