(1) Vendor needs to provide UCaaS cloud based phone solution.
- Communication channels: chat, voice email
- Call Tree or menu must support English & Spanish
- Support 50 total call center users in multiple call centers (customer service - 30, new service - 3, emergency or after hours - 5, cross connection - 3)
- Pricing for 250 office users
- Fax lines - 24
- Locations, 31 different buildings at 7 different locations in central state.
- Conference or lobby phones 11.
- Must have the ability to score, record and transcribe all call center calls.
- Ability to record on demand on office user phones.
- Ability to use API to connect to billing system for screen pop.
1. Video and audio conferencing:
- HD audio and video conferencing.
- Join from a desktop web browser.
- Join from mobile devices.
- Join from a mobile browser.
- Remote desktop control.
- Screen sharing.
- Group or private chat.
- Push-to-talk mode.
2. Messaging:
- 1-on-1 instant messaging.
- Team messaging.
- Threaded messages.
- Ability to open multiple chat windows.
- Cross-platform team messaging.
3. Voicemail:
4. Calling features:
- Unlimited calling for business phone.
- Tier 1 phone number and extension.
- HD quality voice.
- Voicemail with transcription.
- Voicemail to email.
- UC call recording.
- Hot desking.
- Caller ID.
(2) All question must be submitted no later than July 28, 2023.
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