(1) Vendor needs to provide crisis call center services and establishing chat and text response service to answer chats and texts in the state by using the pure connect platform through the 988 Suicide and crisis lifeline network and secure accreditation for chat and text capability through the international council for helplines.
- The call center shall have guidelines for staff to identify callers who are at imminent risk of suicide and written a policy and procedure detailing active engagement actions to take to reduce the caller's risk.
(2) All questions must be submitted no later than February 21, 2023.
(3) Contract term will be one year.
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