Posted Date : September 28,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-61979
Government Authority located in Arkansas; USA based organization looking for expert vendor for voice over internet protocol (VoIP), messaging, contact centers and interactive voice response (IVR) service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide court reporting services on an as needed for board meeting and hearings to the government authority located in Alabama.
• Provide VoIP services using SIP as the signalling protocol for both incoming and outgoing calls.
• Secure and fully encrypt all voice traffic into and within its network according to IRS and HIPPA requirements.
• Retain ownership and use of all existing state telephone numbers as they are currently assigned, and any additional unused block of numbers currently assigned.
• Provide full 911 and E911 functionality and support.
• Provide modern, standardized, and secure technologies delivered via a hosted solution that resides in a Tier 3 or Tier 4 data center within the continental united states.
• Preventatively and proactively maintain, repair, replace and upgrade system components for VoIP service including parts and labor at no additional charge to the state. Maintenance coverage shall be available 24 hours a day, 7 days a week, 365 days a year.
• Provide Tier 1 tech support for deployments and trouble resolution ranging in scale from 1 line to 20,000+ lines.
• Provide application programming interfaces (APIs) for the development of supplementary services.
• Support both analog and fax server capabilities.
• Provide mobility integration capabilities.
• Support desktop video features and functionality.
(2) All questions must be submitted no later than October 3, 2022.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 17,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-61979
Government Authority located in Arkansas; USA based organization looking for expert vendor for voice over internet protocol (VoIP), messaging, contact centers and interactive voice response (IVR) service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide court reporting services on an as needed for board meeting and hearings to the government authority located in Alabama.
• Provide VoIP services using SIP as the signalling protocol for both incoming and outgoing calls.
• Secure and fully encrypt all voice traffic into and within its network according to IRS and HIPPA requirements.
• Retain ownership and use of all existing state telephone numbers as they are currently assigned, and any additional unused block of numbers currently assigned.
• Provide full 911 and E911 functionality and support.
• Provide modern, standardized, and secure technologies delivered via a hosted solution that resides in a Tier 3 or Tier 4 data center within the continental united states.
• Preventatively and proactively maintain, repair, replace and upgrade system components for VoIP service including parts and labor at no additional charge to the state. Maintenance coverage shall be available 24 hours a day, 7 days a week, 365 days a year.
• Provide Tier 1 tech support for deployments and trouble resolution ranging in scale from 1 line to 20,000+ lines.
• Provide application programming interfaces (APIs) for the development of supplementary services.
• Support both analog and fax server capabilities.
• Provide mobility integration capabilities.
• Support desktop video features and functionality.
(2) All questions must be submitted no later than October 3, 2022.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 17,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$