Posted Date : February 04,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-53084
Government Authority located in Arkansas; USA based organization looking for expert vendor for planning software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide new planning software, permitting and inspections solution with implementation services from qualified vendors to serve as our core system. The proposed software will introduce a management solution capable of providing core tracking and workflow functionality to support, enhance, and simplify current processes through a user-friendly interface. Our goal is to promote efficiency, effectiveness, and transparency in the services provided to the City and the development community.
A. The vendor must complete software installation within a 6-month timeframe.
B. The vendor must provide planning software that can integrate with agency.
C. The vendor must provide 24-hour customer support and troubleshooting services.
D. The vendor must have security protocols in place to keep data collection secure.
E. The vendor must provide web-based reporting and administration tools.
F. The vendor must provide IVR capable at minimum of handling 100,000 calls annually.
G. The vendor must provide IVR capable at minimum of handling 100,000 texts annually.
H. The vendor must provide system applications that can receive text messages as a system input.
I. The vendor must provide system applications that can receive payment via credit cards.
J. The vendor must provide software that contains Relay Outbound that includes flat file information.
K. The vendor must provide software that contains IVR & Web that includes:
1. Three ports
2. The ability to schedule, reschedule and cancel inspections
3. A Certificate of Occupancy
(2) Contact period will be for one year.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 23,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-53084
Government Authority located in Arkansas; USA based organization looking for expert vendor for planning software.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide new planning software, permitting and inspections solution with implementation services from qualified vendors to serve as our core system. The proposed software will introduce a management solution capable of providing core tracking and workflow functionality to support, enhance, and simplify current processes through a user-friendly interface. Our goal is to promote efficiency, effectiveness, and transparency in the services provided to the City and the development community.
A. The vendor must complete software installation within a 6-month timeframe.
B. The vendor must provide planning software that can integrate with agency.
C. The vendor must provide 24-hour customer support and troubleshooting services.
D. The vendor must have security protocols in place to keep data collection secure.
E. The vendor must provide web-based reporting and administration tools.
F. The vendor must provide IVR capable at minimum of handling 100,000 calls annually.
G. The vendor must provide IVR capable at minimum of handling 100,000 texts annually.
H. The vendor must provide system applications that can receive text messages as a system input.
I. The vendor must provide system applications that can receive payment via credit cards.
J. The vendor must provide software that contains Relay Outbound that includes flat file information.
K. The vendor must provide software that contains IVR & Web that includes:
1. Three ports
2. The ability to schedule, reschedule and cancel inspections
3. A Certificate of Occupancy
(2) Contact period will be for one year.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 23,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$