SW-52801 - USA (Arkansas) - Unified Communications System - Deadline February 16,2022

Posted Date : January 28,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-52801
Government Authority located in Arkansas, USA based organization looking for expert vendor for unified communications system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide unified communications system to assist with its configuration and deployment.
- System design and configuration
- Testing and implementation
- Procurement and installation of any necessary hardware, software, or licenses
- Discovery and porting of existing external numbers
- Training of administrative personnel and end-users
- Documentation of system configuration and administrative procedures
- Geographically diverse, cloud-based hosting of system and local/toll-free numbers
- Supports interconnectivity and transferability with cell phones, desk phones, and softphones
- Customizable queues, text-to-speech menus, and call routing
- Searchable directory of all contacts with presence and status indicators
- Web management administrative console
- Customizable caller ID
- Voicemail with email notifications
- Customizable and schedulable reports and analytics
- Call history, hold/park, forwarding, and warm transfer
- E911 Compliant
- API integration
- AD/Google integration
- SMS and MMS texting
- Video Chat
- Favorite contacts and/or speed dial
- Integration with user calendar/schedule
- Speech-to-text IVR and call transcription
- Automated or manual call recording
- Spam detection or call filter
- Softphone
- Mobile app
- Desk phone
- Voicemail
- Call History
[C] Eligibility:
- Onshore (USA ONLY);
[D] Work Performance:
Performance of the work will be Offsite.
Budget :
Deadline to Submit Proposals: February 16,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$